Privacy Policy

Effective date: 2025‑08‑12

Who we are: Mainlines, based in ’s‑Hertogenbosch, The Netherlands. You can reach us at info@mainlines.ai.

Information we collect

• Contact details you provide (e.g., name, email) when you email us.
• Project information you choose to share when we work together.
• Minimal server logs for security and operations (e.g., error logs). We do not use third‑party trackers.

Cookies and tracking

We do not set marketing or analytics cookies and do not track you across the internet. That’s why there is no cookie banner on this website.

How we use information

• To respond to inquiries and deliver services you request.
• To operate, maintain, and improve our website and solutions.
• To meet legal, compliance, and security requirements.

EU providers and GDPR

Whenever we rely on third‑party services, we prefer EU‑based providers and data residency. If non‑EU processing is necessary, we use appropriate safeguards (such as Standard Contractual Clauses) to comply with GDPR.

Legal bases (GDPR)

• Contract: when processing is necessary to deliver our services.
• Legitimate interests: to improve services, prevent abuse, and secure systems.
• Consent: when you explicitly agree (you can withdraw at any time).
• Legal obligation: where we must keep certain records.

Retention

We keep data only as long as necessary for the purposes described above, or as required by law. We regularly review and safely delete data that is no longer needed.

Sharing

We do not sell your personal information. We may share limited data with trusted providers who help us operate our services (e.g., hosting), under agreements that protect your data.

International transfers

Where data is processed outside the EEA, we apply GDPR‑compliant safeguards (e.g., SCCs), assess risk, and minimize data shared.

Security

We implement technical and organizational measures to protect data, including access controls, encryption in transit, and monitoring. No system is 100% secure, but we work to reduce risk.

Your rights (GDPR)

• Access, correction, deletion, or restriction of your personal data.
• Portability of your data where applicable.
• Objection to processing based on legitimate interests.
• Withdrawal of consent at any time (where consent is the legal basis).
• Complain to your local supervisory authority.

Contact

Questions or requests? Email info@mainlines.ai. We’ll respond promptly.

Changes

We may update this policy from time to time. We will update the effective date above and, when appropriate, notify you of material changes.