Terms of Service

Effective date: 2025‑08‑12

1. Scope

We provide consulting and managed solutions in data and AI. Specific deliverables, timelines, and fees are defined in the applicable Statement of Work (SOW) or order form.

2. Your responsibilities

• Provide timely access to stakeholders, systems, and data as needed to deliver the services.
• Maintain necessary rights to any data or materials you provide.
• Use the deliverables and systems responsibly and in compliance with applicable laws.

3. Our responsibilities

• Deliver services with reasonable skill and care, following industry best practices.
• Protect confidential information and implement appropriate security measures.
• Comply with applicable laws and contractual obligations.
• Meet any agreed Service Level Agreements (SLAs) specified in the SOW or order form, including uptime, responsiveness, and support windows.

4. Fees and payment

Fees, billing schedules, and expenses are specified in the SOW or order form. Unless otherwise agreed, invoices are due within 14 days of receipt.

5. Intellectual property

IP ownership will be specified in the SOW. Common approaches include: (a) Client owns all custom deliverables with a license to our reusable components; or (b) We license the solution to you with rights to use, modify, and operate it. We are flexible and align to your needs.

6. Confidentiality

Each party will keep the other’s confidential information secure and only use it to perform obligations under the agreement. These obligations continue after the engagement ends.

7. Data protection

We process personal data as described in our Privacy Policy and any applicable data protection addendum. We prefer EU‑based providers and GDPR‑compliant services; where non‑EU processing is necessary, we implement appropriate safeguards.

8. Warranties and disclaimers

Except as expressly stated in the SOW, services are provided “as is” without warranties of any kind. We do not guarantee specific outcomes, but we work collaboratively to achieve your goals.

9. Limitation of liability

To the extent permitted by law, neither party will be liable for indirect or consequential damages. Direct damages are limited to the fees paid for the services giving rise to the claim in the 12 months preceding the event.

10. Termination

Either party may terminate for material breach if not cured within 30 days of written notice. Upon termination, you pay for work performed up to the effective termination date.

11. Governing law and venue

Unless otherwise agreed, the laws of The Netherlands apply. Disputes will be resolved in the competent courts of ’s‑Hertogenbosch, The Netherlands.

12. Changes

We may update these terms from time to time. Material changes will be communicated, and the effective date will be updated above.